Shipping Policy

All orders will be processed after you order within 48 business hours.

We make every effort to ensure your order is processed, safely packaged, and shipped ASAP.

If you want to cancel the order, please contact us within 24 hours, after the item has been shipped, it can't be canceled.

If you want to return the product, please check our Return Policy.

Shipping Times

Free shipping on all orders.

United States: Products shipped via standard service are normally delivered within 8-15 business days after receiving the order.

United Kingdom: Products shipped via standard service are normally delivered within 6-10 business days after receiving the order.

Canada: Products shipped via standard service are normally delivered within 7-12 business days after receiving the order.

Australia: Products shipped via standard service are normally delivered within 6-10 business days after receiving the order.

Please be aware that the package may experience delays of a few days due to extreme weather conditions or customs inspections during transportation.

Delivery address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

How do I check the status of my order?

When you place an order on the CarbonTarpPole website, you will receive a shipping info email from carbontarppole.com. Please check your email address. And when the tracking number is updated, we will notify you via email again. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order many days after receiving your shipping confirmation email, please contact us with your order number, and we'll check it for you!

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.